I would give 0 stars but can not on…
I would give 0 stars but can not on here. I had a self exclusion in place as years ago i never had a bet on line, I used my local bookie Ladbrookes. How ever I was able to registar with skybet for the free ITV 7 bet. So actually putting money on a horse i,d never done with sky bet. I used Paddy Power for myself, and Betfair with myself and one other. the betfair was used only for an E/W L15 with me and one other on saturdays TV racing, and I used the PP for myself, this was usually only about £6 on a saturday. I had an iffy fit with a free bet issue with Betfair so closed the account, and went to sign up with Skybet. I checked on what they needed I up loaded photo ID, Driving licence, and for proof of address they wanted something like utility bill, bank statement etc, so for that I uploaded letter from Nationwide, just the heading with my name and address on and the date letter was sent (Feb this year) they said it should take about 5 hours to verify, but maybe 12hrs if they are busy, I waited over 24 hrs so went on their chat line and they were most unhelpful. so I rang the relevant number and explained all to the guy that answered, he said he will email me and if I attached the relevant docs to the email he will make sur they go straight to the relevant team, so this I did. so I had sent docs via email uploaded both docs twice on their web site, then last night I received an email saying "We have closed you account" sorry for inconvienence. No explanation or nothing. sadly this had also blocked me from Betfair and PP, as they are under the same umberalla. So I was back on the chat with both Betfair and PP I admitted that I closed Betfair in an iffy fit, they were very good and understanding, and set about reopening my account then I was told that a self exclusion had been applied, I stated I had not done this and explained what had happened, the lady helping me was very understanding, and got things hopefully sorted, but because of this self exclusion I now have to wait "24 hour cooling off period" so will try to log back in tonight around 7pm when cooling off period ends. The above scenario was the same for PP, their chat line people were also very helpful and understanding. But for both I had to give annual income and accept a monthly limit for 6 months all because I just tried to join skybet. I only spend about £5/6 a week on a saturday to watch tv racing. I am a senior citizen that has always had a little flutter on a saturday. I just can not understand why skybet did this, no explanation or nothing, their was nothing offensive in any phone calls, or chat, so just to be told we are closing you account even stopping me doing the free ITV 7. Like I
said Id never had a bet with them using a betting app all I did was apply to join. WHAT AN AWFUL COMPANY, AS OTHER HAVE SAID PLEASE STAY AWAY IF YOU USE ANY OTHER COMPANY UNDER THE SAME UMBERELLA.
Date of experience: 15 March 2024