Betway Reviews

So all the messages you receive from these and automatic so you are not even speaking to no one, it all a waste of time if you haven’t used these don’t start as they will rip you off or at least try. I’ve gone to the bank and explained the situation so I hope to get my money back and hope that they alert the authorities about this app and shut it down

Date of experience: 17 April 2024

So after waiting several weeks for response, i went to email betway again and this time it says emails can no longer be sent to the email address. Live chat is useless as always disconnected as i get to the front of the queue. Still have not recieved any my free bets, and still no answer in regards to the slot game taking triple my stake. Which i have sent you the videos of this happening and you choose to ignore.

Date of experience: 22 April 2024

I signed up online and made a deposit required but thereafter was automatically logged out of my account and could not log back in. The only customer contact option available is online chat and after trying for 3 days with waits over 7 hours long, I finally managed to get a response in that chat facility. Due to this very poor method of contact and lack of trust as a result I requested a refund of my deposit paid. The customer service person named "Berndt" said that he will escalate this request and that I should allow up to 24 hours to receive a response by email,.....8 days later and still no response received ??????

Date of experience: 16 April 2024

DO NOT USE
Promotions sometimes working sometimes not, games, always same combination 0% win ( dead spins ) no ones looking your account management, if you have + in this company, be sure its not works anymore,this company just trying to catch you, after that takes down you and your deposits with 0% win its only your time wasted

Date of experience: 05 April 2024

I was sceptical of this site due to the bad reviews but was pleasantly surprised with my win and how quick I received it. Admittedly I had to deposit a good couple of hundred on slots before I ended up cashing out just under 3k. I was worried there would be an issue with withdrawing but I received the money within 48hrs.

Date of experience: 12 April 2024

They ask for lots of documents. But when you hand them in, it is like talking to a blank wall - no one answers your call or email!

Forget about your money.

Unfortunately, I had a very bad experience with Betway.

Date of experience: 15 February 2024

There happy for you to deposit in money but can't get any of my winnings out.
They have my wrong bank account details it says it would go into your account that you deposited with but nothing paid.
Sent emails no reply back as I tried to tell them that's my old bank account.
Also you can't replace your old account to your new one.
Can't even delete old bank account details but you can add new ones.

Date of experience: 19 April 2024

Not a bad site at all sports side and promotion are really good. Only three stars would of been 5 but playing games on here a really bad played today 40 spins at 50p a go on big bass bonanza averaged about 26 two scatters but never three when they offer 5 scatters I've also noticed that to get a bonus I've had three on this site since joining and you have to play between 80 100 pound to get a bonus. Also just to update I've now played since joining the site over 500 pound amd I've not even had one bonus on big bass bonanza

Date of experience: 18 April 2024

I can't withdraw, it let me deposit and whenever I try withdraw its telling me to "make a deposit with this payment first before I can withdraw" which I already have now I won 300+
Now I can't get my money..

Date of experience: 24 April 2024

Ridiculous, should of got deposit bonus upto 50 quid, and 125 spins but didn't get deposit match , cs is terrible, spins are just as bad

Date of experience: 25 April 2024

I have been a customer for many years and enjoy betways bonuses they give on there CASINO CLUB REWARDS..
Every Friday if I have earned any they appear on my account UNTIL last week.
150 free spins missing. The terms say u have 72 hours to use them... Tried to contact customer service which is near on impossible ... those 72 hours have now passed... and NOTHING has been received. Very disappointed..
2 hours after posting this, betway email me and stated after reviewing my account 150 free spins was credited to me Friday morning and I have played them.. I emailed back saying that basically they are calling me a liar and that im trying to commit fraud by trying to receive a bonus again.... 150 spins at 10p....
out of principle now I'm writing this as I won't be called a LIAR

Date of experience: 22 April 2024

Turned into a disgrace of a company - scandalous.

Almost 6 weeks and still absolutely no contact or indication as to why my account has randomly been locked, with open bets running (other than a reactive message to my last review claiming they are looking into it).

Now get an automatic reply from their ‘support’ email address saying they are not monitoring that mailbox and will not respond.

I will now be going to IBAS/trading standards. This lot will likely be finished soon - I’ve never known a betting company like them. Used to be really good too.

Date of experience: 19 April 2024

Made 2 deposits won some money tried to withdraw it says I have to deposit first to withdraw to the card already have snakey move ended up playing the dead games till nothing left this is bad really bad don’t bother with these

Date of experience: 22 April 2024

Betway has one of the worst support systems. Their live support is very terrible. I have waited 5 hours in a queue, moved from 45 to 7, then it got disconnected automatically. It's been happening for the last 3 days. Every time you wait 4-5 hours, when your ticket is about to come, it gets disconnected, and you have to restart again.

Also, they have not responded to my Twitter DM or email for over a week.

Date of experience: 19 April 2024

I've been waiting on over £200 to reach my account for over 2 weeks. I have attempted online chat 3 times now for over 6 hours each time but get no where. I received an email saying there is an issue sending cash to my bank card but there was no issue when taking my deposits from the same bank card.

Date of experience: 04 April 2024

Totally agree with anyone claiming that this bookie is a disgrace. The customer communication system is built in a way that it makes you wait for hours until you getting connected to representative in the chat. I’m in the live chat right now and the queue is taking around 20 minutes for ONE person to be dealt with. The company is clearly lacking knowledgeable staff and also they are reluctant to pay the winnings each time looking for excuses. Guys just spread the word and keep fighting this greedy bookmaker. They should hire more staff and save customer nerves!!!
Just a small update for better understanding what means customer-centric 24/7 support as described in the company profile on the right.
-One hour 10 minutes in the Betway live chat system brought me from 9th to 6th place in the queue. That’s why they always have 50+ person queues.
They are simply operate one person chat support. Genius. Good description but awful performance

Date of experience: 20 April 2024

Awful company with terrible ads they constantly spam us with on tv, just p**s off you relentless wan*ers. Never getting a single penny from me

Date of experience: 20 April 2024

A truly dreadful company. They've blocked withdrawals from my account despite it being a verified account and trying to contact them to resolve is literally impossible. There's no phone number and the help pages do their best to loop you back to the start. You can email support at betway as it advised on the help page but I've tried that a few times and no response. There's no phone number but if you lie to the virtual chatbot you can get in a queue to speak to a human. The chat disconnects you unless you stay on the page, so I've now been on the same page for 3 hours so that it doesn't disconnect and I've only gone from 51 to 16 in the queue and it's been on 16 for the last 20 minutes. I'd call them absolute clowns but I don't think that's very fair on clowns. Now I'll have to raise a case with IBAS to get my money. Please avoid at all costs, it's simply not worth it. IBAS case raised.

Edit: they replied to this to say theyve sent me a private message. They haven't.

Date of experience: 22 April 2024

My account was closed, and they said told the department that closed my they felt like closing it, Now don't even processes my withdrawals.

Date of experience: 19 April 2024

Don't Listen To The Negative Reviews.
I'm not a bot and they didn't pay me for this when I registered they blocked my account straight after my first deposit, I was pissed and worried I had to wait 3 hours in the queue with customer service. They were super kind and helpful they told me I had to send them documents to verify myself, I did and they released the block. I played a few times and never had any problem with deposits or withdraws and a few days ago I won £900 from £10 and they sent it the next day. It's a great site, if you're not winning maybe because you're unlucky, but Betway works perfectly and they really made my day.

Date of experience: 08 April 2024